Contact Us | About Wells

Store Policies (sorry, we need a few rules)

Delivery Orders:
  • Deliveries of alcohol are limited to orders of at least $75. A $5 fuel charge will be added to all deliveries.
  • We deliver within Baltimore City only.
  • We reserve the right to refuse deliveries outside of our delivery area.
  • If you're unsure if your address is within our delivery area, please call us at (410) 435-2700.
  • Deliveries are available Tues-Sat.
  • Delivery orders placed during the weekend will be delivered on Tuesday unless otherwise specified.
  • We reserve the right to temporarily suspend our delivery service.
  • All deliveries must be accepted by the person who placed the order.
  • We will ask for a valid driver's license and you must be at least 21 years of age.
  • MD sales tax is applied before we process your order for delivery.
  • All applicable discounts for case orders will be applied to the final total before an order is processed for delivery.

Pick-up Orders:

  • Orders are available for pickup Mon-Sat.
  • Orders placed on our website by 1:00 PM will be available for pickup within (3) hours.
  • Orders placed after 1:00 PM will be available for pickup the next business day.
  • All applicable discounts for case orders will be applied to the final total when you pickup your order.

 

Credit Card Policy
Pickup Orders: When you place an order on our website, we authorize and place a hold on your credit card until you actually pick-up the order. If you do not pick-up your order within 30 days, the hold will be released.

Delivery Orders: When you place an order online, we will use the credit card data you entered to place a hold on your account. Before your order leaves our store (either the day of the delivery or one day prior), we will capture your payment. When your order arrives, you will receive a receipt for your purchase.

 

General Disclaimer

  • We make every effort to ensure all beverages available on our website are available for purchase, however during peak business periods some of our beverages may be temporarily unavailable. If an beverage is out of stock, we will notify you and suggest an alternative beverage. Of course, you're never under any obligation to accept the substitution.
  • Wine vintages are subject to change without notice due to the changes in our inventory.
  • We reserve the right to refuse pickup or delivery orders to anyone who abuses our service.

 

Store Hours
Mon-Sat: 9:00am to 10:00pm

Problem with Your Order?
As hard as we try, we never occasionally make a mistake. If you receive an incorrect or damaged item, please call (410) 435-2700.